Welcome to Live Chat

You should see a pop-up window where you can enter your name and question to begin chatting with our customer service team.

If the Live Chat window did not automatically appear, please click:  

How To Use Live Chat

  1. Click the Online Help button above.
  2. Enter your name, company and a question.
  3. Click the submit button.
  4. A customer service representative will reply and you can begin chatting.
A: You click a button, enter your name and begin chatting. If prompted, you will only have to install the live help software once. If necessary, you can allow the support representative to share your mouse and keyboard for quick, easy service. At any time during a session, you can retake control of your computer just by moving your mouse or pausing the session using the application. In other words, you can have our support representative solve a problem for you while you watch, or you can have the support representative tell you what to do step-by-step. You will be in charge at all times.
A: Absolutely not. Our screen-sharing feature is optional – your representative sees only what you see and whatever you decide to show him/her on your screen. If a support representative thinks it might be helpful to share your screen or open a file on your computer, he/she will suggest this and then ask for your permission before doing so. The only way for a support representative to work with your computer is through your explicit request for service.
A: You may save the Chat dialog between you and your support representative. This feature is available in the Chat box where you and your support representative communicate. To save a copy of your Chat dialog, click the Receive Chat Transcript button at the top of your chat box (before you close your session). Your chat transcript will be emailed to you.
A: Yes. But before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information. Let's say you're having trouble installing software. Rather than calling a phone number and trying to explain the problem, a live support representative can tell you what to do (by typing instructions for you in the Chat window), or he or she can do it for you (by using your mouse and keyboard remotely) while you watch and learn. It's like having your own personal support representative sitting right next to you.
A: Yes, the plug-in is safe! We're as concerned as you are about this issue, so regular virus checks and updates are conducted. This helps us maintain our technology at the highest standard to ensure superior quality service. The warning message you may see on your screen is a default message that is displayed by your browser when you download any executable files. You can feel confident using this plug-in.

The Live Chat service technology is provided by NTR Global.

Hours Of Operation

Customer service representatives are available during our normal business hours. Please see our support page for more information.

System Requirements

For a customer to view a support representative's desktop, the customer should meet these requirements:

  • Requires Windows 95 (WinSock 2 Recommended), 98, 2000, Me, NT 4.0, XP or Vista
  • Requires IE 4.0 or later, Netscape 4.0 or later or Firefox 1.0 or later
  • Recommend minimum of Pentium 300 with 64 MB of RAM
  • Recommend stable Internet connection with 56K or better
  • Requires ability to make direct outgoing TCP connections on port 110, or availability of a SOCKS server