ETI has selected NTRGlobal to provide personalized on-demand customer service including live chat, real-time screen sharing and virtual support.
Los Angeles, CA - September 10, 2008 – Efficient Technology Inc. (ETI), makers of Quik! Forms Automation Solutions today announced that live customer service is being provided through the integration of NTRGlobal’s live chat, real-time screen sharing and virtual support tools into ETI websites and products.
Cheryl Dillon, Sr. Vice President of Efficient Technology Inc. states, "Customers demand immediate and instant service for their problems and NTRGlobal makes that possible. Having the ability to see a customer’s screen gives us the ability to help customers find and resolve issues faster than any other method."
ETI has integrated NTRGlobal’s NTRSupport platform directly into the Quik! websites enabling ETI to service customer requests directly and immediately, even from within the Quik! software. The live chat feature allows customers to ask questions and receive immediate responses without having to call or send an email. In addition, ETI customer service personnel can quickly assist users with more complex problems through real-time screen sharing where the ETI service representative can see the user’s machine (with the user’s permission) and do whatever it takes to resolve issues.
"Our customers rave about how easy it is to get help and how we go above and beyond to resolve problems.” says Dillon. “We work hard to provide outstanding customer service and NTRSupport is a valuable tool for achieving that goal."
For more information please visit http://www.QuikForms.com or call 877-456-QUIK (7845).
About Efficient Technology, Inc.
Efficient Technology, Inc. (ETI) is the developer of Quik!, the industry leader of enterprise forms automation solutions and provider of an extensive library of fillable forms. Quik! enables straight-through processing and seamless integration with any existing workflow process for financial services firms throughout the US. ETI is committed to providing faster transactions with fewer errors and an easier way of doing business. Visit http://www.quikforms.com .
About NTRGlobal
More than 12,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin(TM) to manage and automate their IT tasks. NTRglobal secure software-as-a-service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTR operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability. Founded in 2000, demand for SaaS from NTRglobal, the proven leader in delivering world-class multiplatform remote support and remote administration, continues to gain momentum with 80 percent year-over-year revenue growth. For more information about NTRglobal, visit http://www.NTRGlobal.com .
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